Shipping & Delivery

5.4

Last Updated: June 6, 2026

We strive to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policies.

1. Processing Time (Dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code via email.

2. Delivery Time

After processing, the average shipping time is 1 to 7 business days, depending on your location.
Please note that delivery times may be longer during peak periods, holidays, or due to customs procedures.

3. Shipping Method and Origin

To reduce waste and minimize CO₂ emissions, we ship directly from our supplier in China.

  • Depending on your country, customs fees may apply.

  • Our shipping partners include: Canada Post, Purolator, UPS, FedEx, DHL

4. Shipping Costs

Shipping costs are displayed at checkout and depend on:

  • Weight of the package

  • Destination

  • Chosen shipping method

5. Tracking and Customer Responsibility

  • Customers are responsible for monitoring the tracking code via our website and the link provided by email.

  • Customers are responsible for receiving the package at home or picking it up at a designated pickup point if applicable.

  • If delivery takes longer than expected or there is an issue, please contact us first at info@michaelemilytoronto.com instead of initiating a chargeback or refund.

6. Responsibility Upon Shipping

  • Once the tracking information indicates that the package has been delivered, responsibility lies with the customer.

  • Always check your address carefully; any errors must be reported within 24 hours of placing the order via info@michaelemilytoronto.com.