Terms & Conditions

5.3

Last Updated: June 6, 2026

These Terms & Conditions apply to all purchases made through the website of Michael & Emily Toronto and reachable via info@michaelemilytoronto.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information.

  • Colors may slightly vary depending on your screen.

  • Typographical errors or inaccuracies in type, price, or descriptions may occur; no rights can be derived from such errors.

3. Ordering and Payment

  • Orders are only processed after full payment has been received.

  • Available payment methods ([Payment Providers]) may vary by country.

  • Customers are responsible for verifying which payment options are available for their location.

4. Processing and Delivery

  • Processing time (dispatch): 1–3 business days

  • Shipping time after processing: 1–7 business days, depending on location

  • Shipping is carried out directly from our supplier in China; customs fees may apply

  • All timelines are indicative; delays due to high demand, holidays, or customs procedures do not entitle you to order cancellation or refunds

5. Returns and Cancellations

  • Please refer to our separate Return Policy for all conditions.

  • Orders cannot be canceled once placed.

  • Refunds or chargebacks cannot be initiated before the item is received.

6. Liability

  • We are not responsible for loss or damage during shipping if tracking shows that the package was delivered to the provided address.

  • Our liability in any case is limited to the purchase price of the item in question.

  • Always double-check your address details before confirming your order.

7. Intellectual Property

  • All content on the website (texts, photos, logos, designs) is the property of Michael & Emily Toronto.

  • Use of this content without prior written permission is prohibited.

8. Complaints Procedure

  • Complaints can be submitted in writing via info@michaelemilytoronto.com.

  • We aim to respond within 5 business days.

  • For complaints regarding size or quality, always include clear photos and a detailed description.

9. Governing Law

  • These Terms & Conditions are governed by Dutch law.

  • Disputes will be submitted to the competent court in the jurisdiction of Michael & Emily Toronto’s headquarters, unless mandatory law provides otherwise.